Join us at the boutique Kimpton Aertson Hotel — October 12 – 14, 2026 — in Nashville’s Midtown, steps from Vanderbilt, walking distance to Music Row, a short ride to Broadway, for three days of customer stories, working sessions, and live agent demos.
What you’ll leave with
Customer experience clarity
Hear from 10+ utilities on what’s actually working – engagement lift, digital adoption, and Billie as the customer’s front door.
Prepay program demographics
Arrears reduction, better usage insights, fewer shutoffs. Build large programs that reduce demand and drive higher satisfaction.
Payments trends
Discussion on what’s coming and why Exceleron Payments is a must-have.
Meet the agent team
Account services, outage, enrollment, CSR assist. Live demos of Billie answering: Why was my bill so high? Is there a leak?
Don’t miss
Opening keynote
A major public power executive on where the affordability crisis meets the AI revolution.
Billie Security and Guardrails
Billie under lock and key: security in an agentic world.
Cyber resilience
How two utilities kept payments flowing during a ransomware attack.
The off-site customer appreciation event
We’re in Nashville. We are not skipping that part.
Registration from September 1, 2026 through Friday, October 9, 2026.
Bringing three or more? Click here for group registration.
Vendor / Partner registration, click here.
By completing this registration and attending this conference, I authorize Exceleron to capture and use photographs, video recordings, audio recordings, and other media featuring my image, likeness, voice, and/or name taken during Excelerate 2026 (October 12–14, Nashville, TN). I grant Exceleron a non-exclusive, royalty-free license to use such media for promotional, marketing, educational, and internal purposes across all platforms and formats, without further notice or compensation.
